Return Policy
Return Policy
NO CREDIT WILL BE ISSUED FOR
MERCHANDISE NOT ORIGINALLY PURCHASED AT RUNDLE-SPENCE.
All returned material must
be in original un-used and un-installed saleable condition.� Material must be in original packaging
including all parts and contents.� (Some material
is deemed not returnable from the date of original purchase due to
manufacturers stipulations.� These
products will be mentioned at time of order and listed on acknowledgments and
packing list. Material listed as not returnable supersedes this return policy.)
Stock merchandise
- We will accept stock
merchandise within 30 days from date of original purchase.� Material must be in new and unused
condition and in original packaging, including all parts and contents.
- Merchandise past 30
days is subject to review* Material must be in new and unused condition
and in original packing, including all parts and contents.
- Fiberglass, pipe and
other material normally not packaged are subject to review* and may be
assessed a cleaning fee if needed to restore to sellable condition.� If material is deemed unable to be
restored to saleable condition, no credit will be given.
Non-stock merchandise
(Non-stock merchandise is
labeled on packing slip and acknowledgements as �IF RETURNABLE SUBJECT TO
RESTOCKING�.)
- Non-stock material is
subject to review* Material must be in new and unused condition and in
original packaging, including all parts and contents and will be assessed
a 25% restocking fee based on original invoice price. Freight charges will
be added if applicable.
- Fiberglass, pipe and
other material normally not packaged are subject to review* and will be
assessed a 25% restocking fee based on original invoice price.� Freight charges will be added if
applicable. Material may be assessed a cleaning fee if needed to restore
to saleable condition.� If material
is deemed unable to restore to saleable condition no credit will be given.
Defective merchandise
- Claims for defective
material is subject to review* and will be credited in accordance with
manufacture warranty period. Material will be credited only after
inspection by manufacture.
Damaged merchandise
- Claims for damaged or
broken material must be called in to a Rundle-Spence Customer Service
Representative within 48 hours of delivery or no credit will be issued.
DEFINITIONS
*Saleable Merchandise: Material that is unused
and uninstalled and could be resold. Material must include original packaging
and all parts, templates, warranty and instruction documentation.
*Subject to review: Credit will be given only when
credit is received from manufacturer and less any freight, restocking and
processing fees.� A cleaning fee may be
assessed to clean material if needed.
NOTE: Management reserves the right to adjust or waive return charges, or
make exceptions to the above policy.
*Cleaning Fee: Fiberglass, pipe and other
material normally not packaged is subject to review* and may be assessed a
cleaning fee if needed to restore to saleable condition or to aid in further
inspection.