FAQS
What methods of payment does Rundle-Spence accept?You can pay for your order by check, money order, or by credit card (Visa, Master Card, American Express ). If you're a local customer to one of our distribution/showroom locations, you can pick up your items or have them shipped to you and pay for them at that time.
How do I know it's safe to submit my credit card number?During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by Rundle-Spence. But if you would like to submit your credit card information over the phone, simply contact one of our representatives at 262-783-3000 and someone will assist you. How fast can Rundle-Spence get my order to me?Local OrdersYou'll find that we are VERY FAST! Custom OrdersCustomers will be notified on the ETA for custom orders. What happens if my order is lost or damaged?Rundle-Spence is careful packing and using sturdy shipping cartons, not to mention our experienced parcel prep team, means it's rare that an order is lost or damaged. But the delivery folk can lose a package and their machines can mangle them from time to time. If that happens, Rundle-Spence runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction. Will Rundle-Spence sell my name and address to other companies?No! Any information you provide is used by Rundle-Spence only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement. Can I order items that are not found in your website?Yes! If you see it on another website, in a catalog, or anywhere else, Rundle-Spence will do everything we can to get if for you. Please contact us. Does Rundle-Spence process Tax Exempt orders?Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 262-783-5078. We will fax or email you an updated invoice. You can call 262-783-3000 or email us at info@Rundle-Spence.com to inform us that your order is tax exempt. |